1. Main features of Spenn

1.1 Spenn is operated by Spenn Group AS (“Spenn Group”), organisation number 932 435 888, Inkognitogata 33, 0245 Oslo. Spenn Group enables various participating merchants and service providers (“Partner” or “Partners”) to award Spenn to customers or members of their loyalty programs (“Partner Members”) based on their purchases with the Partner.

1.2 These Terms and Conditions (“Terms”) together with the respective Partner’s loyalty program membership terms (“Partner T&Cs”) apply to the earn and use of Spenn for Partner Members who have not signed up for the Spenn Platform. Access to and use of the Spenn Platform is governed by the Spenn Platform Terms & Conditions.

1.3 “Spenn” is the unit of measurement used by the Spenn Group and its Partners for awarding loyalty points to Partner Members, and which can be redeemed in connection with their purchase of eligible products and services.

2. Spenn

2.1 Each Partner defines the right to earn and use Spenn for the purchase of the Partner’s different products and services from time to time. Accordingly, the amount of Spenn earned when purchasing a Partner’s product, and the amount of Spenn needed to redeem various offers from the Partners may vary.

2.2 Spenn can be redeemed for eligible products and services from the Partners, with or without an additional cash payment. Each Partner reserves the right to determine the amount of Spenn that may be redeemed against the Partner’s eligible products and services at any time.

2.3 Your chosen domicile when registering in Partner’s loyalty program determines the currency associated with your Spenn balance. The available currencies are NOK, SEK, DKK, EUR, and GBP. The amount of Spenn earned or redeemed on purchases from a Partner in a country different from your domicile may be different than the amount of Spenn earned or redeemed on similar purchases in your country of domicile. Change of domicile may be subject to limitations or fees.

2.4 Spenn are valid for a period of three (3) years, calculated from the last day in the month of issuance. After this, the Spenn will expire and be removed.

2.5 When you redeem Spenn for a product or service, the oldest available Spenn are used first.

2.6 Our Partners are responsible for providing us with information on your purchase of products or services, in order for us to issue the correct amount of Spenn to you. Our Partners are also responsible for providing us with information on your use of Spenn, so that we can withdraw the correct amount of Spenn. Spenn Group is not liable for errors in information received by Spenn Group from Partners.

2.7 Spenn is not earned on purchases which are fully settled by the redemption of existing Spenn. When a purchase is partially paid for with cash or cash equivalents, new Spenn may be earned on the portion of the purchase paid for with cash or cash equivalents.

2.8 Spenn will be issued to your account once the payment transaction for said purchase is irrevocably completed. In the case that a payment for a good or service (including travel) is refunded, cancelled or reversed, the earned Spenn will also be reversed. The time when a purchase is considered irrevocably completed is regulated in the Partner T&Cs of the relevant Partner.

2.9 Spenn Group is not liable for products and services offered by Partners.

2.10 Spenn does not constitute electronic money, other funds or e-money tokens. Each Spenn will have a fixed expiration date and cannot be exchanged for fiat currency, cash, other funds or e-money tokens with Spenn Group or any Partner, as detailed in the Partner T&Cs for each Partner.

2.11 You are solely responsible for all taxes resulting from or relating to the earn or use of Spenn, such as where Spenn are earned in relation to business travel paid by your employer. Spenn Group waives all responsibility in relation to taxes and tax obligations imposed on you in connection with the earn or use of Spenn and/or benefits.

3. Termination of memberships and deletion of data

3.1 Termination of your membership in the Partners’ loyalty programs is subject to each Partner T&Cs and requests for termination must be addressed directly to each Partner.

3.2 You can at any time request deletion of your user data. If you choose to delete your data with Spenn Group, you will upon prior explicit notification lose registered Spenn.

4. Privacy

4.1 Spenn Group is the data controller for its processing of personal data in connection with Spenn and will process personal data as necessary for (i) the performance of these Terms, (ii) any consents granted by you, (iii) Spenn Group’s legitimate interests; and (iv) compliance with Spenn Group’s legal obligations.

4.2 Spenn Group and the Partners will exchange personal data to the extent necessary to facilitate features of Spenn Group, including but not limited to earning, use of Spenn, and integration with partner services such as member registration, booking and payment solutions. Each Partner is the data controller for their own processing of your personal data.

4.3 See our Spenn Privacy Policy (www.spenngroup.com / privacy_members) for further details about our processing of personal data.

5. General

5.1 Spenn Group reserves the right to modify Spenn and/or these Terms at any time. Any changes may be effective immediately at the time of notice. Notice may be given either through Spenn Group Partner’s, Spenn Group’s website, or via email. Your continued use of Spenn after such notice will be deemed acceptance of such changes.

5.2 Spenn Group reserves the right to shut down Spenn and terminate these Terms with all earned Spenn with 30 days prior notice. Notice may be given either through the Spenn Group Partner´s, Spenn Group’s website, or via email.

5.3 If changes to these Terms require your acceptance or consent under applicable law, Spenn Group will request your acceptance or consent to the relevant changes. Spenn Group reserves the right to terminate your access to Spenn if you do not consent or accept changes. If you do not wish to be bound by changed Terms, you are free to terminate your account and delete data in accordance with 3 above.

5.4 You should review these Terms periodically to ensure that you are familiar with the current Terms for use of Spenn.

5.5 Spenn Group has the right to transfer its rights and obligations including these Terms to another legal entity (company) without seeking your consent.

5.6 Information about Spenn Group and these Terms, including administrative updates, changes to the Terms, or marketing information you have consented to receive, will be communicated electronically via email, SMS, push notifications, and/or in-app messages. For more details, see the Spenn Privacy Policy (www.spenngroup.com / privacy_members). You are responsible for keeping your contact information up to date to ensure you receive communications from Spenn Group.

5.7 Except as expressly stated in these Terms or provided for in any applicable mandatory law, we have no responsibility and shall not be liable for any cost or other damage incurred by you or anyone else in connection with the use of the Spenn, including the earning and use of Spenn, or otherwise in connection with any matter governed by or referred to in these Terms.

5.8 We cannot guarantee that the Spenn Group’s services will be free of technical issues, downtime or similar unforeseen circumstances at any and all times, and we will not be liable to you or any third party for any such events or circumstances.

5.9 Any breach of these Terms can lead to your access to Spenn being suspended or terminated. If your access is terminated due to breach or misuse, all Spenn you have earned may be deleted from your account, and Partners may be notified about this. Each Partner may in its sole discretion consider any effects the breach of these Terms will have on your membership in the Partner’s loyalty program. Suspected criminal breach of these Terms, or any other criminal offence, may be reported to the authorities.

6. Disputes

6.1 In the case of a possible dispute regarding Spenn or the Terms, Norwegian law shall apply. Disputes shall be settled by Norwegian courts. Asker and Bærum (Norway) District Court is Spenn Group’s regular venue for disputes subject to Norwegian law.