1.0 The ‘Spenn platform’ is operated by Spenn Group AS (‘Spenn Group’), business registration number 932 435 888, Inkognitogata 33A, 0256 OSLO. Through the Spenn platform, various partners and service providers (‘partner’ or ‘partners’) may grant Spenn to Spenn users based on their purchases with the partner and users of Spenn may receive personalised content, recommendations and marketing messages, as well as benefits, discounts, rewards or price reductions on partner products that can be purchased using Spenn. These terms and conditions (‘terms and conditions’), together with the membership terms and conditions of the loyalty programme of the respective Partner (‘partner terms and conditions’), constitute the complete terms and conditions for earning and using Spenn.
1.1 ‘Spenn’ is the unit of measurement used by Spenn Group and our partners to award flexible points to Spenn users and other members of partners' loyalty programmes and which can be redeemed by Spenn users and other members of partners' loyalty programmes in connection with the purchase of eligible products and services.
1.2 ‘Spenn user’ is an individual registered by Spenn Group as a user of the Spenn platform. By becoming a Spenn user, you agree to receive personalised content, recommendations and marketing messages based on your interests and preferences and are able to earn and use Spenn across various eligible partners and loyalty programmes. You can read more about personalised content, recommendations and marketing messages, as well as communication choices, in our privacy policy.
1.3 If you consent, we may share personal information with companies we work with, so that they can show you relevant marketing for their goods and services.
1.4 The Spenn platform is a personalised service that aims to make the benefits of various loyalty programmes available on a single platform, with Spenn as a common form of flexible points. This gives Spenn users increased value beyond what is offered by each individual partner and each individual loyalty programme. The Spenn platform is a supplement to each respective partner's loyalty programme and does not replace your membership in such loyalty programme, which will remain in effect subject to the partner terms and conditions.
2.0 These terms and conditions have been entered into between Spenn Group and you as a Spenn user. Access to the Spenn platform is granted to persons over the age of 16 who create a profile (‘Spenn account’) and agree to these terms and conditions.
2.1 Membership in loyalty programmes with multiple partners can be linked to the same Spenn account. The terms and conditions for earning and using Spenn at a partner are governed by the applicable partner terms and conditions.
2.2 Use of the Spenn platform is voluntary. As a member of each partner's loyalty programme, you can choose to remain a member without using the Spenn platform.
2.3 Your Spenn account is personal and can only be used by you. You can only have one user account with Spenn registered in your name.
2.4 You can link your Spenn account to other Spenn users' Spenn account through the ‘Spenn Together’ solution. The terms and conditions for Spenn Together are described in Section 4.
2.5 Your login information for the Spenn platform is confidential and must not be shared with others. Spenn Group and our partners cannot be held liable for any losses resulting from stolen, misused or unauthorised access to your Spenn account. If you become aware that an unauthorised person has access to your login credentials, you must contact Spenn Group as soon as possible to prevent any misuse of your Spenn account.
2.6 You may not use the Spenn platform for your own or others' commercial purposes. For example, you are not allowed to buy, sell or exchange Spenn for anything other than eligible products or services.
2.7 If we suspect that you have violated these terms and conditions, we will temporarily block your Spenn account while we investigate the matter. An investigation may include contacting you, analysing the use of your Spenn account and other necessary actions. Violation of the terms and conditions can lead to various penalties. Penalties will be adapted to the severity and consequences of the violation and may include a:
Warning
Temporary ban from your Spenn account
Ban from your Spenn account
Reversal of unjustifiably earned flexible points
Less serious violations are normally responded to with a warning or temporary ban from the Spenn account. Serious or repeated violations or violations that threaten the security, integrity or functionality of the Spenn account, may result in more severe penalties, including suspension from the user account and the Spenn app. If your access to the Spenn platform is terminated due to a violation or misuse, any Spenn you have earned may be deleted from your Spenn account. Suspected criminal violations of these terms and conditions or other criminal acts committed by a Spenn user can be reported to the authorities. We may inform our partners of violations of the terms and conditions if necessary and relevant to the partner. Each partner may, at its sole discretion, assess the types of consequences this may have for your membership under the applicable partner terms and conditions.
3.0 Each partner defines the right to earn and use Spenn for the purchase of the partner's various products and services from time to time. Accordingly, the number of Spenn earned through the purchase of a partner's product and the number of Spenn required to redeem various offers from partners may vary.
3.1 Spenn can be redeemed for eligible products and services from partners, with or without additional payment. Each partner reserves the right to determine the number of Spenn that may be redeemed for the partner's eligible products and services at any time.
3.2 The city or town of residence you enter when registering as a Spenn user determines which currency is associated with your Spenn balance. The available currencies are NOK, SEK, DKK, EUR and GBP. The number of Spenn earned or redeemed for purchases made with a partner in a country other than your country of residence may be different from the number of Spenn earned or redeemed for similar purchases in your country of residence. You cannot change your location in your profile more often than once every three months. Residence changes may be subject to restrictions or fees.
3.3 Spenn are valid for a period of three (3) years, calculated from the last day of the month of issue. After this, your Spenn will expire and will be removed from your Spenn account.
3.4 When you redeem Spenn for a product or service, the oldest Spenn are used first.
3.5 Our partners are responsible for informing us about your purchases of products or services, so that we can issue the correct number of Spenn to your user account with Spenn. Our partners are also responsible for informing us about your use of Spenn, so that we can deduct the correct number of Spenn from your Spenn account. Spenn Group is not responsible for errors in the information that Spenn Group receives from partners.
3.6 Spenn is not earned on purchases paid for in full on redemption of existing Spenn. When a purchase is paid for in part with cash or cash equivalent, new Spenn can be earned on the portion of the purchase that is paid for in cash or other forms of liquid funds.
3.7 Spenn will be issued to your Spenn account once the payment transaction for said purchase has been irrevocably completed. If payment for an item or service (including travel) is refunded, cancelled or reversed, the Spenn earned will also be reversed. The time when a purchase is irrevocably completed is set out in the relevant partner terms and conditions.
3.8 Spenn Group is not responsible for products and services offered by partners.
3.10 Spenn do not constitute electronic money, other funds or e-money tokens. Each Spenn has a fixed expiry date and cannot be exchanged for fiat currency, cash, other funds or e-money tokens with Spenn Group or any other partner, as described in each partner's terms and conditions.
3.12 You are solely responsible for all fees incurred from or in connection with the accrual and use of Spenn, such as when Spenn is accrued in connection with business travel paid for by your employer. Spenn Group accepts no liability regarding tax obligations imposed on you in connection with the accrual and use of Spenn and/or benefits.
4.0 Spenn Together is a feature that allows Spenn users to save all Spenn earned in a joint account (Spenn Together account). Spenn accounts are linked by creating or approving an invitation to Spenn Together. All Spenn earned is transferred to the Spenn Together account. The transfer is non-refundable and irreversible. A Spenn Together account can have one or more administrators. Any Spenn user with access to a Spenn Together account can redeem the available Spenn, unless an administrator revokes this privilege for specific users of the Spenn Together account. Administrators can revoke this privilege at any time.
4.1 By establishing or joining a Spenn Together account, Spenn users are tied to the Spenn Together account for at least three (3) months. After three (3) months, each Spenn user can leave the Spenn Together account. By accepting an invitation to Spenn Together, you confirm that your residency automatically matches the residence of the person who created the account. The currency of the Spenn Together account is associated with the residence of the Spenn user who created the Spenn Together account. An administrator can update their residence and the changes will apply to all users of the account. If you choose to leave your Spenn Together account, you will not be able to transfer any Spenn back to your own Spenn account. A Spenn user can only be part of one Spenn Together account at a time. You must be 16 years or older to be able to invite others to Spenn Together. You can invite up to six other Spenn users to join.
4.2 If an administrator leaves the Spenn Together account or closes their Spenn account, another Spenn user must first assume the role of administrator. When a Spenn user leaves a group, Spenn earned will remain with the other members of the Spenn Together account. Spenn cannot be transferred from a Spenn Together account to another Spenn account. This means that all Spenn earned in the account will remain with the Spenn users who are part of the Spenn Together account at a given time.
4.3 In the Spenn transaction history, you will only be able to see your own Spenn earnings. Spenn earned by other Spenn users will be added to the account without transaction details. This means that other Spenn users of the Spenn Together account will not be able to see your transactions.
5.0 Questions regarding the Spenn platform can be directed to Spenn Group as the first point of contact at support@spenngroup.com. Spenn Group may forward your questions to the relevant partner if necessary.
6.0 You can choose to close your Spenn account at any time. This deletes all personal data, content in the Spenn app and flexible points (Spenn) earned. If you choose to close your Spenn account, you will still be able to earn and use Spenn as a member of each loyalty programme, subject to each partner's terms and conditions.
6.1 You can request that your user data be deleted at any time. If you choose to delete your information with Spenn Group, you will, after express prior notification, lose any Spenn that are registered in your Spenn account at that time.
6.2 Termination of membership in partner loyalty programmes is subject to the applicable partner terms and condition and requests for termination must be directed directly to each partner. You will still be able to earn Spenn with other partners if you choose to cancel a specific membership.
7.0 Spenn Group is the data controller for the processing of personal data in connection with the Spenn platform and processes personal data that is necessary for (i) the performance of these terms and conditions, (ii) any consents given by you, (iii) Spenn Group's legitimate interest and (iv) compliance with Spenn Group's legal obligations.
7.1 Spenn Group's partners receive personal data to the extent necessary to facilitate functions on the Spenn platform, such as the accrual and use of Spenn. Each partner is the data controller for its own processing of your personal data.
7.2 See Spenn's privacy policy for more information about our processing of personal data.
8.0 Spenn Group reserves the right to change the Spenn platform and/or these terms and conditions at any time. You will be notified of changes well in advance of them taking effect. Notice is given either through the Spenn platform, Spenn Group website or by email.
8.1 Spenn Group reserves the right to close the Spenn platform and terminate these terms and conditions and your user account with Spenn, with all earned Spenn credited to your Spenn account with 30 days' prior notice. Notice is given either through the Spenn platform, Spenn Group website or by email.
8.2 If changes to these terms and conditions require your consent under applicable law, Spenn Group will ask for your consent to the relevant changes. Spenn Group reserves the right to delete your Spenn account if you do not agree to changes. If you do not wish to be bound by any changed terms and conditions, you are free to terminate your user account with Spenn in accordance with Section 6.1 above.
8.3 You should review these terms and conditions periodically to ensure that you are familiar with the applicable terms and conditions for the Spenn platform. We will notify you of any changes in accordance with Section 8.0.
8.4 Spenn Group has the right to transfer its rights and obligations under these terms and conditions to another legal entity (company) without requesting your consent.
8.5 Information about the Spenn platform and these terms and conditions, including administrative updates, changes to the terms and conditions or marketing information you have consented to receive, will be communicated electronically via email, SMS, push notifications and/or in-app messages. See Spenn's privacy policy for more information. You are responsible for keeping your contact information up to date to ensure that you receive communications from Spenn Group.
8.6 Except as expressly provided in these terms and conditions or provided by applicable law, we assume no responsibility and may not be held liable for any costs or other damages incurred by you or others in connection with the use of the Spenn platform, including the accrual and use of Spenn, or otherwise in connection with any matter governed by or referred to in these terms and conditions.
8.7 We cannot guarantee that the Spenn platform will be free from technical problems, downtime or similar unforeseen circumstances at all times and we are not liable to you or any third party for any such events or circumstances.
In the event of a dispute regarding the Spenn platform or the terms and conditions, Norwegian law applies. Disputes are settled by Norwegian courts. The Oslo District Court is Spenn Group's permanent venue for the settlement of disputes subject to Norwegian law.
Date of last update: 24.04.2026